Solidroad

About

Solidroad builds AI agents for CX teams, starting with training and QA. Solidroad agents train human reps in a simulated environment, and evaluate their performance in live customer channels. By starting with training and QA, our agents learn how humans learn, and their performance can be compared directly with human reps. This enables us to prove the value of the rest of the agents on our roadmap. Since launching last summer, we’ve reduced onboarding times by 50% at several of the world’s largest outsourced contact centres/BPOs like PartnerHero and Tech Mahindra, and improved go-live CSAT at Crypto.com by 3% (now above 90% CSAT).

Founders

Mark HughesFounder

Co-founder and CEO of Solidroad (W25). Before Solidroad, I founded Gradguide, a coaching and mentorship network for recent grads, where I raised €2M, grew the team to 20, and exited in late 2022. Earlier in my career, I led Sales, Support, and Customer Success for EMEA at Chargify (now Maxio) and worked as an early sales rep at Intercom. I studied Business at Trinity College Dublin and spent a year at HEC Paris.

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Patrick FinlayFounder

Co-founder and CTO of Solidroad (W25) and a second-time founder. Previously co-founded Monaru (S2019), where we helped individual creators earn $100k+ each by selling live classes online. Before that, I was as a product engineer at Intercom. I hold a BAI in Computer Engineering from Trinity College Dublin; my research focus was on dispute resolution mechanisms for Ethereum smart contracts.

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