Phonely

Summer 2024 · Active

AI call centers

Founded: 2023

Team size: 10

About

Phonely uses existing call recordings to create a 'AI vocal twin' that can answer customer support calls and match or outperform call center agents. On top of that we've built a Zapier like workflow that lets businesses connect to software or transfer calls just like a person would. Our platform sits on proprietary deterministic LLM that is both cheaper and more accurate than gpt-4o for call center inquiries.

Founders

Will BodewesFounder
Will Bodewes is the co-founder and CEO of Phonely. Prior to starting Phonely, he was pursuing a PhD at the University of Melbourne researching applied artificial intelligence applications. Before that, he founded an audio-tech startup that garnished celebrity engagement from Chance the Rapper, the band ASIA and more. During college, he competed in the NCAA's for XC skiing, and was one of the top ultra-endurance cyclists in the world.
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Nisal RanasingheFounder
Nisal is the Co-founder and CTO of Phonely. With a background in Electronic and Telecommunications Engineering, he worked as a senior engineer in the AI team of a major telecommunications company for nearly three years, where he led projects on advanced AI solutions. Nisal then pursued a PhD at the University of Melbourne, focusing on explainable AI and AI for healthcare.
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