Natero

Summer 2012 · Acquired

Data-driven customer success platform for B2B SaaS.

Location: Mountain View, US

Founded: 2012

Team size: 11

Industries:

About

Natero helps Customer Success Managers reduce churn, increase expansion, and manage more accounts with less effort. Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This next generation solution helps B2B software providers prioritize, automate, and scale their Customer Success processes.

Founders

Craig SoulesFounder/CEO
Founder of Springtail -- providing horizontal scale-out to existing Postgres instances without requiring migration or application changes. Before that, founder of Natero (S12) and before that CS PhD focused on data storage, databases and distributed systems. Also very interested in increased business efficiency through improved business operations.
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Garth GoodsonFounder/Chief Technical Officer
Currently co-founder of Springtail. We are building a scale-out replicated database that ingests data from a Postgres primary and replicates it in a scale-out fashion. Prior to Springtail, I was a co-founder of Natero YCS12, a customer success platform. Natero was acquired by Freshworks in 2019 where I was an principal architect leading the dev. of the Natero platform. Prior to Natero, I was Sr. Eng. at NetApp, the first hire into the Advanced Dev Group. I received my PhD from CMU.
LinkedIn