Intryc

Summer 2024 · Active

Intryc uses AI to automate quality assurance for customer support

Location: San Francisco, US

Founded: 2023

Team size: 14

Industries:

About

Consumer enterprises have millions of customer support tickets annually. They need to constantly evaluate support agents’ performance and compliance. Typically they evaluate less than 5% of those interactions manually which is slow, expensive and not scalable. Intryc's AI can evaluate 100% of all customer interactions, in real time, at half the cost.

Founders

Alex MarantelosCo-founder & CEO
Co-founder and CEO of Intryc. Previously led Customer Success in Northern Europe for Confluent, overseeing $40M+ in ARR across strategic customers. Worked closely with Confluent's executive team to define everything that touches landing, onboarding, expanding, and renewing customers. Before that, first Enterprise Customer Success Manager in EMEA for Navan (fka TripActions) establishing the EMEA first team and presence.
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Dimitrios IliasFounder
Co-founder and CTO at Intryc. Built the first core banking platform at Revolut; contributed to NLU projects at Alexa/Amazon and AR projects at Meta/Instagram.
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George PastakasFounder
Co-founder and CPO of Intryc. Previously, #1 employee at Pledge (data science and engineering), led fraud detection at Revolut (ML models, algorithms and operations).
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